Technical Support Engineer (İzmir)

Referans No: HG-1575634480-3234

İş Alanı: Teknoloji

Şehir: İzmir

Pozisyon Tipi: Tam Zamanlı

Eklenme Tarihi: 10-12-2019

We are looking for a “TECHNICAL SUPPORT ENGINEER (IZMIR)” for our client which is leading in technology sector.

  • Bachelor’s Degree in Computer Science, Electronic or Mechanics Engineering is required
  • Min. 3 years work experience as a Technical Support Engineer or similar role
  • Experience with real-time graphics software is a plus
  • Direct experience in the broadcast industry preferred
  • Excellent problem-solving, trouble shooting and root cause analysis skills
  • Excellent communication and presentation skills
  • Understanding the basics of how the world of geometry in 3D space works
  • Understanding of the ITIL concept
  • Must be able to overseas travel up to 50-80% of the time

Job Description

  • Create and confidently deliver technical presentations internally and externally & demonstrate technical features of products
  • Prior to designing a solution, consulting clients about capabilities, and supporting business sales teams, and partners on proposal activities
  • Responsible from Installation &Training of Reality Virtual Studio systems on Customer’s site
  • Provide technical support to customers via phone, email, support portal and remote connection
  • Work with customers to identify problems and advise on the solution
  • Deliver training on solutions and provide product support to channel partners and internal stakeholders
  • Document all technical inquiries and customer-reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended