We're looking for "Customer Service Specialist" for our global automotive customer's aftermarket organization.

Requirements:

• Bachelor's degree preferably in related disciplines
• Minimum 3 years of experience in customer service management roles
• Strong knowledge of SAP
• Strong knowledge of MS Excel skills
• Excellent interpersonal and communications skills with a positive attitude
• Strong time/task, organizational skills
• A very good command of written and spoken English
• Ability to work in a challenging working environment

Job Description:

• Being responsible for all customer service tasks and sales operations. Working closely with sales, pricing, and logistic departments regarding all customer-related issues
• Being responsible for processing orders, returns and requests in SAP correctly and issuing related confirmation to customers
• Follow up free trade zone shipments and customs operations for domestic customers
• Planning of delivery creation to warehouse and following up the process and setting customer service completion in SAP
• Ensure customer satisfaction and provide professional customer support
• Providing feedback on the efficiency and taking active role of the customer service process improvements
• Preparing monthly and daily sales and outbound delivery reports
• Follow up and get supportive actions to reach customer service KPI targets

Please send your resume to [email protected]